Privacy Policy

Welcome to Dewey's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deweyspizzas.click, place an order, or otherwise interact with our business. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection regulations. Even if you do not reside in California, we extend many of these rights and protections to all of our users as a matter of good practice.

1. Who We Are

Dewey's Pizza is a food service business operating through the website deweyspizzas.click. We offer online ordering, menu browsing, promotions, and other services related to our restaurant operations. References to "Dewey's Pizza," "we," "us," or "our" throughout this policy refer to the company and its authorized representatives.

1.1 Contact Information

For all privacy-related inquiries, requests, or complaints, please contact us at [email protected].

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (where required for age verification)
• Username and password for your account
• Profile preferences and saved orders

2.2 Payment and Financial Information

When you make a purchase through our platform, payment information is collected and processed through secure third-party payment processors. We do not directly store full credit card numbers or sensitive financial data on our own servers. However, we may retain limited transaction details, such as:

• Last four digits of payment card
• Billing address associated with the payment method
• Transaction amount, date, and order reference number
• Payment method type (e.g., Visa, Mastercard, PayPal)

2.3 Usage Data and Technical Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL (the website you came from)
• Clickstream data and navigation paths
• Date and time of access
• Device identifiers (mobile device ID, etc.)
• Internet service provider (ISP)

2.4 Location Data

To provide delivery services and show you relevant content, we may collect precise or approximate location information. This includes:

• Delivery address entered during checkout
• Geolocation data derived from your IP address
• GPS or device location data (only with your explicit consent on mobile devices)

2.5 Communications Data

When you contact our customer service team, leave reviews, submit feedback, or engage with us via email or chat, we collect and retain records of those communications, including:

• Email correspondence
• Customer service chat logs
• Feedback and survey responses
• Reviews and ratings you submit

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about how you use our website. For more details, please see Section 8: Cookie Policy below.

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you connect or log in through them
• Analytics partners such as Google Analytics
• Advertising networks and marketing service providers
• Delivery platform partners (e.g., third-party food delivery apps)
• Public databases and data enrichment services

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, as described below. Our use of your data is grounded in the following legal bases: performance of a contract, legitimate business interests, compliance with legal obligations, and/or your consent where applicable.

3.1 Order Fulfillment and Service Delivery

• Processing and fulfilling your food orders
• Confirming orders and sending receipts via email or SMS
• Facilitating delivery or pickup logistics
• Managing your account and saved preferences
• Providing customer service and resolving disputes

3.2 Communications and Notifications

• Sending transactional emails and order updates
• Responding to your inquiries and support requests
• Sending administrative notices (e.g., policy updates, service changes)
• Notifying you about changes to menu items, pricing, or availability

3.3 Marketing and Promotions

• Sending promotional offers, discount codes, and newsletters (with your consent)
• Personalizing marketing content based on your order history and preferences
• Running loyalty programs and reward campaigns
• Displaying targeted advertising on our website and third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at [email protected].

3.4 Analytics and Website Improvement

• Analyzing user behavior and traffic patterns to improve website functionality
• Conducting A/B testing and UX research
• Monitoring performance metrics and resolving technical issues
• Understanding customer preferences to optimize our menu and services

3.5 Legal Compliance and Security

• Complying with applicable federal and state laws and regulations
• Detecting and preventing fraud, abuse, or unauthorized access
• Enforcing our Terms of Service and other agreements
• Responding to lawful requests from law enforcement or government authorities
• Maintaining records for tax and accounting purposes

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who perform functions on our behalf. These providers are contractually obligated to use your data only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment processors – to securely process transactions (e.g., Stripe, Square, PayPal)
• Delivery and logistics partners – to facilitate food delivery to your address
• Email and SMS marketing platforms – to manage promotional communications
• Analytics providers – to help us understand how users interact with our site (e.g., Google Analytics)
• Cloud hosting and IT infrastructure providers – to store data and run our website
• Customer service platforms – to manage support tickets and live chat

4.2 Legal and Regulatory Disclosures

We may disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Respond to a request from a government or regulatory authority
• Protect the rights, property, or safety of Dewey's Pizza, our customers, or the public
• Detect, prevent, or address fraud, security breaches, or technical issues

4.3 Business Transfers

In the event that Dewey's Pizza is involved in a merger, acquisition, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties not described above when we have obtained your explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

4.5 Aggregate and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for analytics, research, marketing, or other business purposes. This is not considered a disclosure of personal information.

5. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Measures

• SSL/TLS encryption for all data transmitted through our website
• Secure, encrypted storage of sensitive data at rest
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems
• Multi-factor authentication for administrative access
• Tokenization of payment card data through PCI-DSS-compliant processors

5.2 Organizational Measures

• Access to personal data is restricted to authorized personnel only
• Staff receive regular training on data privacy and security practices
• Data access is governed by a principle of least privilege
• Vendor contracts include data protection and confidentiality clauses

5.3 Limitation of Liability

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant authorities as required under applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We honor these rights for all users to the extent practicable under applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

6.2 General Privacy Rights for All Users

Regardless of your state of residence, all users of our website may:

• Access their account data by logging in and reviewing their profile information
• Update or correct their information through account settings or by contacting us
• Request deletion of their account by contacting us at [email protected]
• Opt out of marketing emails by using the unsubscribe link in any promotional email
• Withdraw consent for any processing based on consent at any time

6.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us by:

• Email: [email protected]
• Website: deweyspizzas.click

We will verify your identity before processing your request to protect your privacy and security. We will respond to your request within 45 days of receipt. If we need more time (up to an additional 45 days), we will inform you of the reason and extension in writing. There is no charge for making a request up to twice within a 12-month period.

6.4 Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. To use an authorized agent, you must provide written permission to the agent and verify your own identity directly with us, or provide a valid power of attorney. We may deny requests from agents who do not submit proof of authorization.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your data is no longer required, we will securely delete, anonymize, or dispose of it in accordance with our data retention procedures.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements.

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognize your device and remember information about your visit, such as your language preferences, login status, and items in your shopping cart.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
• Functional Cookies: Allow the website to remember your preferences and provide enhanced, personalized features.
• Targeting and Advertising Cookies: Used to deliver ads relevant to you and your interests, and to measure the effectiveness of advertising campaigns.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies or accept only certain types. Please note that disabling certain cookies may affect the functionality of our website. For detailed information on managing cookies, visit your browser's help documentation. You may also opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page or Digital Advertising Alliance (DAA) opt-out page.

For residents of California, you may also exercise your right to opt out of the "sharing" of personal data via cookies for advertising purposes by contacting us at [email protected].

9. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13 (or under the age of 16 for residents of California, as provided under the CCPA/CPRA).

If we become aware that we have collected personal information from a child under the applicable age threshold without parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].

This website is not designed to attract children, and we do not knowingly engage in marketing or advertising directed at minors. We comply fully with the Children's Online Privacy Protection Act (COPPA) and all other applicable laws governing children's privacy.

10. International Data Transfers

Dewey's Pizza is based in the United States, and our website and services are primarily directed at users located within the United States. All personal information collected through our website is processed and stored on servers located within the United States.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our website, you consent to such transfer, storage, and processing of your information in the United States.

We take steps to ensure that any international transfer of personal data is conducted in accordance with applicable legal requirements and that appropriate safeguards are in place to protect your information.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or platforms, including social media pages, delivery partner platforms, and payment processors. These third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices. We encourage you to review the privacy policies of any third-party sites you visit.

Our inclusion of a link to a third-party website does not constitute an endorsement of that website or its privacy practices.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, our website does not respond to DNT signals, as there is no universally accepted standard for how companies should respond to such signals. However, you may manage your cookie preferences as described in Section 8 above.

13. FTC Compliance and Consumer Protection

We comply with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. Our data handling practices are designed to be transparent, fair, and consistent with the reasonable expectations of our customers. We do not engage in deceptive data collection or use practices, and we honor all commitments made in this Privacy Policy.

If you believe we have violated any consumer protection principles, you may file a complaint with the FTC at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

14. Filing a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate data protection authority or consumer protection agency.

14.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), the state authority responsible for enforcing the CCPA/CPRA:

14.2 For All U.S. Consumers

All U.S. consumers may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive business practices:

14.3 State Attorneys General

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office regarding violations of state consumer protection or privacy laws. We encourage you to consult your state's official government website for more information.

Before escalating a complaint to a regulatory authority, we encourage you to contact us first so we can attempt to resolve the matter directly:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated policy on this page with a revised "Last Updated" date
• Sending an email notification to registered users (where applicable)
• Displaying a prominent notice on our website homepage

Your continued use of our website and services after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

We will respond to all privacy-related inquiries within 30 to 45 business days of receipt. For urgent matters related to suspected unauthorized use of your personal information, please mark your email as "URGENT – Privacy" in the subject line.